Shipping policy

Effective Date: December 16th, 2025

This Shipping Policy outlines how orders are processed, shipped, and delivered by Ink'd. By placing an order, you agree to the terms below.

1. Order Processing & Production

All products are custom-made to order. Production begins only after:

  • Full payment is received, and

  • Final artwork and order details are approved by the customer.

Production times vary by product and quantity and are provided as estimates only.

2. Shipping Methods

We ship orders using third-party carriers such as [UPS, FedEx, USPS, or others]. Shipping methods, costs, and estimated delivery times are selected at checkout or provided in your invoice.

Shipping charges are non-refundable.

3. Delivery Timeframes

Shipping and delivery dates are not guaranteed unless explicitly stated in writing. Ink'd is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Supply chain disruptions

  • Incorrect or incomplete shipping information provided by the customer

  • Events beyond our control 

4. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Ink'd is not liable for:

  • Delays or losses due to incorrect addresses

  • Packages delivered to an incorrect location provided by the customer

Additional shipping costs resulting from address errors are the customer’s responsibility.

5. Risk of Loss

Ownership and risk of loss transfer to the customer once the order is shipped. Ink'd is not responsible for lost, stolen, or delayed packages after carrier pickup.

6. Damaged Shipments

If your order arrives damaged due to shipping, you must notify us within 2 days of delivery. Claims must include:

  • Photographs of the damaged items

  • Photos of the packaging

  • Order number and details

Approved claims may result in replacement at our discretion. Refunds are not issued.

7. Partial Shipments

Orders may be shipped in multiple packages or partial shipments depending on product availability. This does not affect total shipping charges unless otherwise agreed upon.

8. Refused or Undeliverable Packages

If a shipment is refused or returned due to incorrect address information or failure to receive delivery, the customer is responsible for all reshipping fees. Returned packages do not qualify for refunds.

9. Contact Us

For shipping-related questions, please contact:

Ink'd
Email: wecare@inkdstores.com
Phone: 774-215-0375